Privacy Policy

Last updated: May 2025

1. Data Controller

KV Smart SARL
77, route d'Arlon, L-8311 Capellen, Luxembourg
Email: contact@kv-smart.lu

2. Data Collected

As part of our activities, we collect the following data:

  • Identification data: surname, first name
  • Contact details: email address, phone number
  • Communication data: messages sent via the contact form
  • Technical data: IP address, browsing data (cookies)

3. Purposes of Processing

Your data is processed for the following purposes:

  • Responding to your contact and quote requests
  • Administrative and accounting management of customer relations
  • Improving our services and website
  • Compliance with our legal obligations

4. Legal Basis

The processing of your data is based on:

  • The performance of a contract or pre-contractual measures
  • Our legitimate interest in developing our business activities
  • Compliance with our legal obligations
  • Your consent (for non-essential cookies)

5. Data Recipients

Your data is processed exclusively by KV Smart SARL and is not sold to third parties. It may be shared with:

  • Our technical service providers (hosting, email delivery)
  • Competent authorities in case of legal obligation

6. Data Retention

Your data is retained:

  • Contact data: 3 years after last contact
  • Customer data: duration of business relationship + 10 years (legal obligations)
  • Cookies: maximum 13 months

7. Your Rights

In accordance with GDPR, you have the following rights:

  • Right of access: obtain a copy of your data
  • Right to rectification: correct your inaccurate data
  • Right to erasure: request deletion of your data
  • Right to restriction: limit the processing of your data
  • Right to portability: receive your data in a structured format
  • Right to object: object to the processing of your data

To exercise these rights, contact us at: contact@kv-smart.lu

8. Cookies

Our website uses cookies to improve your experience. You can manage your preferences via the cookie banner displayed on your first visit.

Types of cookies used:

  • Essential cookies: necessary for website operation
  • Preference cookies: storing your choices (theme, language)

9. Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or destruction. Our website uses the HTTPS protocol to secure data exchanges.

10. Complaints

If you believe your rights are not being respected, you can file a complaint with the National Commission for Data Protection (CNPD):

CNPD
Complaints Department
15, Boulevard du Jazz, L-4370 Belvaux, Luxembourg
cnpd.public.lu

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